Many such bills are the result of leaks that start small and the new alert system draws customer attention to these issues in order to remedy them quickly and effectively. The new program is part of DEP’s ongoing efforts to improve customer service and billing for New York City’s 825,000 water account holders. More: http://www.nyc.gov/html/dep/html/news/spikenotice.html
New DEP Billing Notice Lets Water Customers Know of Potential Leaks
The New York City Department of Environmental Protection will now distribute special notices in its quarterly statements to water customers with unusually high bills.
